Not resolved
Customer service
Price Affordability
Product or Service Quality

When I was approached by the Glacial rep., (he was a customer at one of my restaurants) haven't seen him since Glacial went nuts, it seemed like a good deal so I signed up. After receiving my bills they seemed too high so I called Glacial about the rates they were charging me.

The response I got was, "oh, that is the wrong rate, must have been a typo, everybody is human you know." Are you kidding? I was told that the correct rate would be applied and I would be re-billed.

Neither of those thing happened. Keep your distance from these people and any company that "says" they acquired Glacial, it's still Glacial with another name, and that's a fact!

Reason of review: Pricing issue.

Monetary Loss: $15000.

Preferred solution: Full refund.

I liked: Offer.

I didn't like: Getting ripped off.

Company wrote 0 private or public responses to the review from Feb 03, 2015.
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